Terms and Conditions

Effective Date: 16/06/2026

Business Name: SweetSpot 19 LTD

Location: Barking, London, UK

Welcome to SweetSpot 19 LTD! These Terms and Conditions ("Terms") govern your use of our website, online ordering system, and any purchases made through our digital platform. By accessing or using our website, you agree to be bound by these Terms.

General Information

• SweetSpot 19 LTD is a dessert shop based in Barking, offering a range of sweet treats for online ordering and in-store collection/delivery.
• These Terms apply to all users of the website, including browsers, customers, and contributors of content.

Online Orders

• All online orders are final and non-refundable. Please double-check your order before confirming payment.
• If there is an issue with your order (e.g., wrong item, missing item), please contact us immediately upon receipt so we can resolve the issue.
• We do not accept returns or exchanges for food items due to hygiene and safety concerns.

Payments

• Payments must be made in full at the time of order using the available online payment methods.
• We do not store any payment information. All payments are securely processed through a third-party provider.

Order Availability

• Products and prices are subject to change without notice.
• Orders are subject to availability. In the unlikely event a product becomes unavailable after your order is placed, we will contact you to offer an alternative or a refund for the unavailable item only.

Allergies and Dietary Information

• While we take great care in preparing your desserts, please be aware that our kitchen handles allergens including nuts, dairy, gluten, and soy.
• We do not guarantee that any product is completely allergen-free. Please contact us before ordering if you have any specific allergy concerns.

Collection and Delivery

• Collection times and delivery options are shown during checkout. Please ensure the contact details and delivery address provided are correct.
• If you are not available to receive your order at the agreed time, we are not responsible for delays or missed deliveries.

Intellectual Property

• All content on this website – including images, logos, designs, and written content – is the property of SweetSpot 19 LTD or licensed to us. You may not use, reproduce, or distribute our content without written permission.

Website Use

• You agree not to misuse the website for fraudulent or illegal activities.
• We reserve the right to refuse service or access to our website to anyone, at any time, for any reason.

Limitation of Liability

• To the fullest extent permitted by law, SweetSpot 19 LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or ordering system.